Terms and Conditions

1. Acceptance of Terms

By using our phone service, you accept and agree to be bound by the terms and conditions outlined here. These terms govern your use of our voice calling features.

2. Service Usage

Our service allows you to make voice calls to the destinations we publish rates for. You agree to use the service only for lawful purposes and in accordance with all applicable laws and regulations. We reserve the right to suspend service for any misuse or violation of these terms.

Users are strictly prohibited from using the platform for illegal activities, scams, or mass calling operations. Any such activity will result in immediate account suspension and forfeiture of remaining credits.

3. Call Credits and Billing

Calls are charged based on our published rates. Credits must be purchased in advance to make calls. We reserve the right to modify our rates with notice. Refunds of unused credit are governed by section 7, and are otherwise not available except where the law requires it.

4. Call Quality and Availability

While we strive to provide high-quality voice service, call quality depends on various factors including internet connection. We do not guarantee uninterrupted service and are not liable for service interruptions or call quality issues beyond our control.

5. Privacy and Call Data

We collect and store call metadata as required for billing and service improvement. Call content is not recorded or stored. Your use of our service is governed by our Privacy Policy, which you should review to understand our practices.

6. Emergency Calls

Our service is not a replacement for traditional phone service and should not be used for emergency calls. We cannot guarantee reliable access to emergency services. Please use a traditional phone line for emergency calls.

7. Refund Policy

We offer a 100% money-back guarantee, no questions asked, to customers who are not satisfied with the service. Email info@kitaphone.com to request one; refunds are processed within 5–7 business days.

Requests are accepted within two weeks of the purchase, and cover credit you have not spent. The one exception is credit spent on a call that ended in an error — that is refundable too.

A request may be declined where a substantial portion of the credit package has already been used without any complaint having been raised about call quality or functionality.

Users who have breached these terms — including illegal activity, scams, or mass calling operations — are not eligible for a refund under any circumstances.

We also issue make-up credits for calls that do not work as expected, so a bad call costs you nothing either way.

8. Contact

If you have any questions about these terms or our service, please contact us at info@kitaphone.com.